Frequently Asked Questions

Yes. Kingdom Krowns offers premium virgin human hair.

With consistent and proper maintenance, our hair can last approximately one to two years. Its longevity depends on how it is installed, how often it is worn, how it is styled, and the products used to wash, condition and maintain it. Gentle detangling, minimizing excessive heat, and following the Krown Care Guide can help extend the life of your hair.

Some shedding can occur with human hair. Gentle detangling, careful handling around lace and wefts, and avoiding excessive tension can help minimize shedding.

Yes, our Kingdom Krowns Natural Black virgin hair can generally be professionally lifted to approximately level 7 blonde (colour 27). 613 hair is already light blonde and may be toned or coloured by a professional. For custom colours, share an inspiration photo with us. We may not know the exact colour brand, formula or lighting used in the reference image, but we'll do our best to achieve a close match. Final results may vary. We recommend professional colour services.

Yes, you can use heat on your Kingdom Krowns premium virgin hair. Use a heat protectant, choose a suitable temperature, and limit repeated high heat to help maintain the hair's condition.

Our 3.5 oz bundles provide the standard amount of hair, while 5 oz bundles contain more hair per bundle for added fullness.

Yes, custom length combinations are available. Contact Kingdom Krowns to confirm availability and pricing.

A frontal generally covers more of the front hairline and offers greater styling versatility. A closure covers a smaller area and is often a simpler option to maintain.

A 13×4 frontal offers a wide hairline with about 4 inches of lace depth; 13×6 offers similar width with more depth for parting. A 5×5 closure is narrower than a frontal but provides about 5 inches of depth. A 6×6 closure provides a wider closure area with about 6 inches of depth. A 2×6 closure is a narrow, elongated parting area.

Yes. U-Part and half wigs are beginner-friendly options that blend with some of your natural hair. For lace wigs, closures are generally the most beginner-friendly option because they cover a smaller area and usually require less hairline customization than frontals.

Our HD lace wigs may need customization before they're ready to wear. For a more ready-to-wear finish, select the available bleached knots or toned knots add-on on the product page.

Gently detangle from the ends upward, use suitable shampoo and conditioner, and minimize excessive heat and rough handling. Curly and wavy textures may need extra care. Handle lace and hairlines gently, and refer to the Krown Care Guide included with your order.

Tracking information is typically sent about 5–7 business days after your order has been placed. This is the usual timeframe for receiving tracking details, not a promise that the parcel will arrive then. Carrier tracking may take additional time to show movement after dispatch.

Estimated delivery, including processing, is 7–10 business days for orders without customization and 10–15 business days for custom orders. Timing can vary by order details and destination. Please contact us before ordering if you have a deadline.

Rush processing may be available depending on the product, customization requested, and current workload. Contact Kingdom Krowns before placing your order to confirm availability, any additional fee, and the estimated timeframe. A rush request is not confirmed until approved.

Contact Kingdom Krowns as soon as possible if you need to request a change. Whether a change can be made depends on the order's processing stage and whether customization has begun. Requests are reviewed under our order policies and applicable consumer protection requirements.

Contact Kingdom Krowns with your order number, a description of the issue, and clear photos or videos where helpful. Reach out as soon as possible so we can review the details and explain the available next steps under our order policies and applicable consumer protection requirements.

Choose a lace size based on the parting and styling flexibility you want. Closures, such as 2×6, 5×5 or 6×6, cover a smaller area and are generally a beginner-friendly option. Frontal styles such as 13×4 and 13×6 offer a wider hairline and more styling flexibility.

Yes, you can order a custom-coloured wig. Select the custom-colour request option on the product page, then contact us to confirm availability, pricing and timing, and share an inspiration photo. We may not know the exact colour brand, formula or lighting used in the reference image, but we'll do our best to achieve a close match. Final results may vary.

Available payment methods are displayed at checkout. Afterpay may be available on eligible purchases when offered at checkout. Please review the payment options shown before completing your order.

Yes, international shipping may be available to eligible destinations. The current international shipping rate will be shown at checkout. International customers may be responsible for applicable customs duties, import taxes, or other fees charged by their destination country.

Yes, custom lengths or product combinations may be possible depending on availability. Contact Kingdom Krowns so we can confirm the options, pricing, and estimated processing time.

Please review our Return & Exchange Policy before placing an order.