Order Policies
Please review these details before placing your order. We want every Krown Babe to know what to expect from checkout through delivery.
Shipping & Delivery
For orders without customization, estimated delivery is approximately 7–10 business days from the date your order is placed. For custom orders, estimated delivery is approximately 10–15 business days from the date your order is placed. International orders may take 15 business days or longer, depending on destination and customs processing.
Tracking information is typically sent 5–7 business days after your order is placed. This is the usual timeframe for receiving tracking details, not a promise that your parcel will arrive within that period. Tracking is sent once your order ships. We ship using carriers including Canada Post, UPS, USPS, FedEx, and DHL; the carrier used may vary by destination and service.
Business days are Monday through Friday, excluding weekends and applicable public holidays. Carrier delays, weather, peak periods, holidays, and customs inspections can affect delivery times. Please check your email inbox and spam folder for your tracking details, then use the carrier’s tracking page for the latest shipment updates.
Shipping Address
Please make sure your billing and shipping addresses match and that all address details are complete and accurate at checkout. Orders with mismatched billing and shipping addresses will be reviewed and may be cancelled where appropriate. We do not ship to P.O. boxes, so please provide a valid street address.
If you notice an address error, contact us as soon as possible. Changes cannot be guaranteed once an order is being prepared or has shipped. If tracking shows a delivery problem, contact the carrier and our support team so we can review the available information.
International Orders, Duties & Taxes
International orders may be subject to import duties, taxes, brokerage charges, or customs fees imposed by local authorities. Unless checkout states otherwise, these charges are the customer’s responsibility. Customs processing may extend delivery times; check with your local customs authority if you have questions about possible charges.
Refusing delivery or declining customs charges does not automatically create a right to a refund. Any remedy will be assessed under the Refund Policy and applicable law.
Order Changes & Cancellations
Contact us within 24 hours of purchase to request a cancellation or change. We will review requests based on the order’s status and whether processing or customization has begun. Changes or cancellation may not be possible once work has started or the order has shipped. This does not limit any cancellation rights provided by applicable law.
Lost or Delayed Packages
Kingdom Krowns is not liable for packages that are lost, stolen, delayed, misdelivered, or otherwise not received after dispatch. Our shipments are insured. If your package is delayed, appears lost, or tracking has stopped updating, contact us so we can help review the tracking information and follow up with the courier. Any investigation or claim will be handled through the courier and applicable insurance process, and the outcome and timeline may depend on the courier’s findings.
Delivery Attempts & Refused Parcels
Please monitor tracking and follow any delivery instructions or collection notices from the carrier. If a parcel is returned to sender or delivery is refused, it is not eligible for a refund. Additional shipping charges may apply if a reshipment is available. International customers should review any customs charges before refusing delivery.
Refunds, Exchanges & Order Issues
We generally do not accept discretionary returns for change of mind, incorrect selection, or personal preference, particularly for customized or personal-use hair products. However, “final sale” wording does not limit any rights that cannot be excluded by law. If an item arrives damaged, defective, or different from what you ordered, contact us promptly—ideally within 24 hours—with your order number and clear photos. The 24-hour request helps us investigate quickly and does not waive statutory rights.
See the full Refund Policy for eligibility, return conditions, and how to request a resolution.
Read the Refund Policy
Payment Disputes & Chargebacks
If you have a concern about a charge, order, or payment, please contact us at info@kingdomkrowns.com so we can review the details and work towards a resolution. Please include your order number and any relevant information. We are committed to resolving any issues you may have with your order.
By purchasing from Kingdom Krowns, you agree to contact our customer service team first to give us an opportunity to resolve the issue before initiating a chargeback. Unauthorized chargebacks will result in a permanent ban from future purchases at Kingdom Krowns.
Customer Photos & Marketing
Photos or videos you submit to showcase our products or services may be used for marketing purposes. If you choose to share photos or videos from your order or appointment, you give Kingdom Krowns permission to display that content for marketing and promotional purposes. You understand that Kingdom Krowns may benefit commercially from this use and that no payment will be provided unless we agree otherwise in writing.
If you do not want your photos or videos used for marketing, please tell us clearly when you share them or before they are used. You can still send photos needed to resolve an order issue without agreeing to promotional use.
Order Communication Policy
By placing an order with Kingdom Krowns, you agree to receive essential communications regarding your purchase. These may include order confirmations, customization details, photos or videos of your unit, and shipping and tracking information. Communications may be sent by email or text using the contact details provided at checkout to help ensure your order is processed accurately and delivered smoothly.
If you opt out of marketing messages, you will still receive transactional updates related to your order. We respect your preferences and will not send promotional content unless you have explicitly subscribed. For the best experience, we recommend keeping your communication channels open until your order has been successfully delivered.
