We want you to feel confident shopping with Kingdom Krowns. This policy explains our standard approach to returns, exchanges, and refunds. It does not limit rights or remedies that cannot be excluded under applicable law.
Final Sale & Return Eligibility
We generally do not accept discretionary returns or exchanges for change of mind, incorrect selection, or personal preference. Please review product details, including colour, length, lace type, density, and customization options, before checkout.
Damaged, Defective or Incorrect Orders
Inspect your order when it arrives. If an item is damaged, appears defective, or differs from your order, email info@kingdomkrowns.com as soon as possible, ideally within 24 hours of delivery. Include your order number, a description of the issue, and clear photos or video where helpful.
The 24-hour request helps us assess concerns promptly; it does not waive statutory rights or deadlines. We may ask for reasonable information to assess the issue and will explain the available resolution, which may include correction, replacement, exchange, or refund as appropriate.
Customized Units & Restocking Fees
We generally do not accept discretionary returns for change of mind or personal preference. If Kingdom Krowns approves a discretionary return, the following fee may apply:
Uncustomized units: 25% restocking fee.
Customized units: 35% restocking fee. Customization may include colouring, cutting, bleaching knots, plucking, styling, or other alterations requested by the customer.
Do not send an item back before receiving return instructions. If a return is approved, we will explain the required return condition and process.
How to Request a Resolution
Email info@kingdomkrowns.com with the subject “Order Issue – [Order Number]”. Describe the concern and attach supporting photos where applicable. If a return is appropriate, we will provide instructions before the item is sent back. Returns sent without prior instructions may be delayed or refused where permitted by law.
Return Inspection & Refund Processing
For an approved return, the wig or hair must be received by Kingdom Krowns in its original condition before inspection and refund processing can begin. Wigs must be unworn, the lace must remain uncut, and no products, adhesives, oils, sprays, or other substances may have been applied. Please return all original packaging, accessories, gifts, and other items included with your order. Items that have been worn, altered, washed, had the lace cut, or had products applied may not qualify for a discretionary return, where permitted by law.
Please follow the return instructions provided and keep your proof of shipment. Once the return has been received, allow 1–3 business days for inspection. We will assess the item’s condition and confirm the outcome. If a refund is approved, it will generally be issued to the original payment method. Your bank or payment provider may need additional time to post the funds.
Shipping Costs & Delivery Problems
Responsibility for return shipping depends on the reason for return and applicable law. If the issue is attributable to Kingdom Krowns, we will explain the return arrangements as part of the resolution. If a shipment is delayed, lost, or marked delivered but not received, contact us so we can review tracking and investigate with the carrier.
Questions?
Contact info@kingdomkrowns.com and include your order number.
This policy summarizes our standard process and is not legal advice. Applicable consumer protection laws may provide rights beyond this policy.
